Privacy policy
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how The Book House collects, uses, protects, and manages customer information when you visit our website or purchase medical, nursing, pharmacy, dental, MRI, and healthcare books.
Secure Information
We handle customer details with care and confidentiality.
Medical Book Store
Designed for students, doctors, nurses, and healthcare professionals.
Trusted Support
Your order and contact details are used only for service purposes.
1. Introduction
Welcome to The Book House. We respect your privacy and are committed to protecting the personal information you share with us. This policy applies to all visitors, customers, and users who access our website, contact us, or place orders for medical and educational books.
2. Information We Collect
We may collect basic customer information required to process orders and provide support, including your name, phone number, WhatsApp number, email address, delivery address, city, order details, payment method, and communication history.
3. How We Use Your Information
Your information is used to confirm orders, process purchases, arrange delivery, provide tracking updates, respond to customer support requests, improve our services, prevent fraud, and communicate important updates related to your order.
4. Order Confirmation & Communication
After placing an order, our team may contact you through phone call, SMS, WhatsApp, or email to confirm product availability, delivery address, payment method, and shipping details.
5. Payment Information
If Cash on Delivery is available, payment is collected at the time of delivery. If online payment or bank transfer is used, we only use payment details for order verification. We do not misuse or sell payment-related information.
6. Data Protection
We take reasonable security steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online method is 100% secure, so customers should also avoid sharing sensitive information unnecessarily.
7. Sharing of Information
We do not sell, rent, or trade your personal information. Customer details may only be shared with courier companies, delivery partners, payment verification services, or legal authorities when required to complete your order or comply with applicable law.
8. Courier & Delivery Partners
To deliver your books, we may share your name, phone number, address, and order package details with courier or logistics partners. This information is shared only for delivery and tracking purposes.
9. Cookies & Website Usage
Our website may use cookies or similar technologies to improve browsing experience, remember preferences, analyze website traffic, and improve website performance. You can disable cookies from your browser settings if you prefer.
10. Marketing Messages
With your permission or previous interaction, we may send updates about new medical books, discounts, offers, product availability, or educational resources. You may request to stop receiving promotional messages at any time.
11. Customer Rights
Customers may contact us to update, correct, or request removal of their personal information from our active customer records, subject to order history, legal, accounting, or operational requirements.
12. Third-Party Links
Our website may include links to third-party platforms such as courier tracking, payment services, WhatsApp, Facebook, Instagram, or other websites. We are not responsible for the privacy practices or content of third-party websites.
13. Children’s Privacy
The Book House is an educational and medical books platform. We do not knowingly collect personal information from children without proper guardian consent.
14. Policy Updates
We may update this Privacy Policy from time to time to improve transparency, comply with legal requirements, or reflect changes in our services. Updated policy content will be posted on this page.