Shipping Policy
Shipping Policy
Reliable, safe, and professional delivery service for medical, nursing, pharmacy, dental, MRI, and healthcare books across Pakistan.
Order Processing
All orders placed on The Book House are carefully reviewed, confirmed, packed, and prepared for dispatch. Orders are usually processed within 1 to 2 business days after confirmation.
Delivery Time
Standard delivery normally takes 3 to 7 business days, depending on your city, courier availability, public holidays, and delivery area.
Cash on Delivery
Cash on Delivery is available in selected areas. Customers must provide a correct phone number, WhatsApp number, and complete address for smooth delivery.
Complete Shipping Policy Details
1. Order Confirmation
After placing your order, our support team may contact you via phone call or WhatsApp to confirm product availability, delivery address, contact number, and payment method.
2. Packing & Safety
Medical books are packed carefully to protect them from dust, bending, moisture, and damage during courier handling. We aim to deliver every parcel in proper condition.
3. Shipping Charges
Shipping charges may vary depending on parcel weight, destination city, courier company, and order value. Final delivery charges will be confirmed before dispatch.
4. Delivery Coverage
We deliver to major cities and available service areas across Pakistan. Delivery to remote areas may take extra time depending on courier service access.
5. Delayed Delivery
Delivery may be delayed due to weather conditions, public holidays, courier workload, strikes, incorrect address, customer unavailability, or other situations beyond our control.
6. Incorrect Address
Customers are responsible for providing complete and accurate shipping details. The Book House will not be responsible for delays or failed delivery caused by wrong address, unreachable phone number, or incomplete information.
7. Damaged Parcel or Missing Item
If your parcel is damaged or any item is missing, please contact us within 24 hours of receiving your order. Clear parcel pictures, order details, and unboxing proof may be required for verification.
8. Order Tracking
Once your order is dispatched, tracking details may be shared with you through WhatsApp, SMS, or customer support where available.
9. Customer Support
For shipping updates, delivery issues, courier tracking, or order confirmation, customers can contact our support team during working hours.